FAQ & Help

Last updated: August 28, 2026

How do I earn points?

Complete offers from the offer wall, answer surveys, watch rewarded ads, or claim your daily login bonus. Points are credited after the provider verifies completion, which can take a few minutes for ads and longer for some offers and surveys.

Do I need to verify my email?

Yes. Verifying your email is required before you can earn or redeem points. Check your inbox for the verification link, or resend it from the app if you didn't receive one.

How do referrals work?

Share your referral code with a friend. When they redeem it in the app, you both receive a one-time bonus of points. Each account can redeem one referral code.

Is there a minimum balance to redeem rewards?

Yes, you need a minimum wallet balance before any redemption can be submitted. Each reward in the shop also lists its own point cost.

Can I request a PayPal cash-out?

Where the option is shown in the App, eligible settled points may be submitted for a PayPal cash-out request at the displayed exchange rate. Requests require a verified email address and are subject to provider settlement, account eligibility, and fraud review. Submitting a request does not guarantee payment or a delivery time.

Why didn't my offer credit?

Offer providers verify completion independently and can take time, or may reject completions that don't meet their requirements (for example, using an emulator or VPN). If an offer doesn't credit after 24 hours, contact support from the app.

How do I delete my account?

Use the account deletion option in the app, or email rhodiumsmile@gmail.com. See our Privacy Policy for details on what is deleted.

Where can I get more help?

Use the in-app support chat, or email rhodiumsmile@gmail.com. See also our Terms of Service and Privacy Policy.